The Rusin Care method

How we deliver exceptional care.

Every private nursing agency will tell you they care. Fewer can show you how. Here is the discipline behind our reputation - the philosophy, the matching process, and the standards we hold ourselves to.

Our philosophy

Care built on four principles.

These are not marketing lines. They govern who we hire, how we train them, and how we design every care plan.

Dignity, always

Every act of care is designed to preserve the client's autonomy and identity. We ask, we don't assume. We adapt to the person - not the other way around.

Continuity of care

90% of shifts delivered by the same primary caregiver. Familiarity reduces anxiety, catches subtle clinical changes early, and builds the trust that makes home care work.

Clinical rigor

Every plan is designed by a Registered Nurse, reviewed weekly, and adjusted as conditions evolve. Documentation is hospital-grade and shareable with your physicians.

Radical transparency

Flat rates. Clear invoices. Real-time notes in a family portal. You always know what is happening, what it costs, and where things stand.

Fit before scale

We would rather turn a case away than send the wrong caregiver. Our cap on families-per-manager stays low, so we can hold to a standard bigger agencies cannot.

Family, not client

We care for the whole household - the daughter navigating discharge, the spouse who hasn't slept in weeks. Support extends beyond the person receiving hands-on care.

The matching process

Why the right caregiver is 80% of the outcome.

Skill can be trained. Fit cannot. Our matching protocol was designed by two RNs who lost patience with the "send whoever is available" model. Every match is deliberate.

Clinical fit assessment - conditions, meds, mobility, cognition
Personality and communication style profiling
Language preferences and cultural considerations
Household compatibility - pets, faith, rhythm, quirks
Pre-start meet-and-greet before day one
Two-week fit review and no-charge switch if needed

Who we hire

Only one in seven applicants joins us.

We interview every candidate three times, verify every credential, and put every hire through a full week of internal training before their first client shift. It is slow. It is deliberate. It is why our retention is 98%.

3+ years of relevant hands-on experience minimum
Active New Jersey licensure (RN / LVN) or CHHA certification (NJ Board of Nursing)
40-hour internal onboarding on top of state requirements
Criminal background check and reference verification, annually refreshed
Current TB clearance, immunizations, CPR / BLS
Fully W-2 employed with paid time off and health benefits

Care lifecycle

What working with us actually looks like.

Consultation

A private phone or video call with a care advisor. We listen; you get clarity.

RN home assessment

A Registered Nurse visits your home to evaluate needs and design the plan.

Match & meet

We hand-select a caregiver and arrange a meet-and-greet before day one.

Ongoing oversight

Weekly RN check-ins, family portal, and 24/7 escalation line to a real clinician.

Working with physicians

We fit into your existing care team.

Roberta Ann Rusin, RN is not a replacement for your primary care physician, specialists or hospice team. We are the boots-on-the-ground extension of that team - the eyes and hands in the home when they cannot be.

Direct communication with primary care and specialists
Discharge coordination with hospital case managers
Real-time vitals, medication log and shift notes on request
HIPAA-compliant portal that clinicians can view
Trusted referral partner for RWJBarnabas Health, Hunterdon Medical Center, Atlantic Health and Saint Peter’s